Frequently Asked Questions

We are introducing a brand new Digital Cable lineup, designed to make it easier than ever to find to programming you enjoy. We're organizing channels by category so that similar programming is grouped together. And, we're adding some great new programming. Click here to find out when your neighborhood is making the switch.

Yes. Certain channels currently found on Standard Cable will be moved to Digital Cable. To continue enjoying these channels, it will be necessary to switch to Digital Cable. We are simultaneously launching new, value priced Digital Cable packages starting at just $44.95 per month, so in many cases you'll enjoy even more programming for about what you pay today for Standard Cable.

We're organizing channels by category so that similar programming is grouped together. So, if you're a sports fan, you'll find all the sports channels in one place. Same goes for kids programming, news, entertainment and more. The new format makes it easier to find whatever you're looking for so you can spend your time enjoying your programming - not searching for it.

We are always evaluating our lineups to make sure you receive the most programming for the best value, and as such we make small changes to the lineup throughout the year.

For your convenience, we will be mailing a copy of your new channel lineup to your home about one month prior to the change. You may also download additional copies online here.

As part of the lineup realignment process, some channels have been moved into and out of packages. If you tune to the channel and receive a message that says "Subscription Required", the network is no longer offered in your package.

If you are interested in receiving a channel that is no longer offered in your package, please call Customer Care at 1-888-TW-CABLE. We'll help you find a package that fits your needs.

Many former Adelphia and Comcast customers have digital receivers with Standard Cable service. The digital receiver enables you to receive digital music, On Demand services, and the on-screen guide, but no other Digital Cable programming.

With the introduction of our new, value-priced Digital Cable packages (starting at just $44.95 per month!) now is the time to make the switch to Digital cable service! Please call Customer Care at 1-888-TW-CABLE. We'll help you find a package that fits your needs. And, we may be able to activate it over the phone!

No. Your current and future DVR recordings will not be affected by the change.

You do not need to reset your Parental Controls. They will not be affected by the change.

You do not need to reset your Favorite Channels. They will not be affected by the change.

Yes! In addition to the new format, we'll also be adding great new channels to the lineup, including high-definition channels, plus programming from around the globe to help serve our diverse Southern California communities.

Yes! Time Warner Cable offers the best value in entertainment. New packages are available. Call 888-TW-CABLE (888-892-2253) to order.

Absolutely. If you prefer to keep the same pricing package that you had with Adelphia or Comcast, that's fine with us. There may be some minor changes (i.e. different channel numbers, new or moved channels) but your package will remain largely unchanged.

Please note, once you decide to change to a TWC package, we will be unable to switch you back to your prior Adelphia or Comcast package. However, we think you'll be happy with what we offer.

Yes! Time Warner Cable offers discounts off our regular retail rates when you combine services. So, if you bundle Time Warner Cable's Digital Cable and High-Speed Online, you save $5 per month. In fact, choose any two services and save $5 per month. Choose any three services and save $15 per month. Click here to learn more.

Bundled discounts are only offered for Time Warner Cable packages. Former Adelphia and Comcast packages are not included in the bundled discount offer. In order to take advantage of the package savings, you'll need to switch into a Time Warner Cable package.

To pay by mail, simply use the remit envelope included in your monthly statement. You can also pay in person at a payment center, or by credit card over the phone.

Time Warner Cable's online payment option is called PayXpress. You simply need to activate your PayXpress account to begin using it by following these simple steps:

1. Visit us at www.TimeWarnerCable.com/Socal and click "My Web Site".

2. Enter your account number in the "Adelphia and Comcast Re-registration" box. Your account number is listed at the top of this page.

3. Follow the instructions for the re-registration process.
Click here to get started.

If you have any questions about activating your account, feel free to call us at 1-888-TW-CABLE (1-888-892-2253), we're here for you 24/7.

Going forward, you will have access to all of your future statements on PayXpress. However, you will not be able to access your prior bill statements or your most recent balance due on your PayExpress account.

You can pay your balance online at PayExpress after you register your account. As a courtesy, you will receive a hard copy statement this month only to keep for your records.

If you do not re-register for PayXpress, you will no longer be able to pay your bills online. So be sure to register as soon as possible.

You can reach us any time of the day or night. We're here 24/7 to serve you at 1-888-TW-CABLE (1-888-892-2253).

You will continue to receive the same, lightning-fast speed as you did before the change to Road Runner.

Road Runner offers the same selection of services that you enjoyed before - you simply need to activate your account as soon as possible to begin using them.

Please click here for information on your transition to Road Runner High-Speed Online from Time Warner Cable.

Our new home phone service is much like your current phone service, with one big difference: The price! It works with your existing phones and jacks, and you can even keep the same phone number.

It's simple. You can enjoy unlimited local and long distance calling anywhere in the U.S. and Canada for one low price.

Not at all -- it takes about ten minutes on the phone, and a simple installation. You can keep your same phone number or choose to get a new one. We handle everything for you.

We're so sure you'll LOVE our new home phone service we offer a risk-free, money-back guarantee.

Soon! We'll be rolling out this service across Southern California over the coming months.

Digital Phone includes all your favorite features: Caller ID, Call Waiting, Call Waiting with ID, Call Forwarding, Speed Dial and Anonymous Call Rejection.

You can keep your same phone number or choose to get a new one. We handle everything for you.

Digital Phone Unlimited California offers unlimited local and long distance within the state of California. It's just $.05 cents per minute for long distance calls within the U.S. Digital Phone Unlimited California includes all your favorite features: Caller ID, Call Waiting, Call Waiting with ID, Call Forwarding, Speed Dial and Anonymous Call Rejection.