New England
Frequently Asked Questions
- Service
- Do I have to change my e-mail address?
At this time, your e-mail address will remain the same.
- Do I need to get a different cable box?
No. You can continue to use your existing set-top box.
- Will my internet service change?
Your internet service will not change at this time.
- How will my channels change?
You will continue to receive most of the channels you receive today. Time Warner Cable will notify you up to 30 days in advance of any changes to your channel line-up.
- What are the hours for customer service?
Customer Service hours will remain the same.
- What number do I call to speak to someone in person?
You can continue to call the same Customer Service number you currently use.
- Do I have to change my e-mail address?
- Products
- What products will be available in my market (DVR, VOD, MOD, etc.)?
TWC is proud to offer you the same products available to you today. Please visit our website for news on any new services or changes to your channel line-up.
- Will HDTV be available?
At the time of transition the NFL Network will no longer be available in HD. All other HD services will remain the same.
- What is digital phone service and how does it work?
Digital Phone is Time Warner Cable's residential telephone service. It lets you call anytime and talk for as long as you want, anywhere in the U.S., Canada and Puerto Rico, for one low monthly price. There are no confusing plans or variable bills. Features include Call Waiting, Caller ID, Voice Mail and more.
- Will digital phone service be available?
At the present time, we are upgrading our system to make Digital Phone service available.
- What products will be available in my market (DVR, VOD, MOD, etc.)?
- Billing
- How will my bill change?
Initially, your bill format will not change. Over time, the Adelphia logo will be replaced by the TWC logo, and the layout for your bill may change.
- Will I be expected to pay different or additional fees?
Rates for your existing services will remain the same following the merger. Any future changes to rates and fees will be preceded by written notification from Time Warner Cable at least 30 days in advance.
- Is my payment center the same?
Yes, you will be able to continue to make payments at all current locations that accept Adelphia payments.
- How do I pay my bill?
Your bill payment options have not changed. You may pay by mail, in person at any location that accepts payments, or over the phone with a credit card.
- How will my bill change?
- Additional FAQs
- Do I need to get a different cable modem?
You will not need to get a different cable modem.
- Will my rates change?
Your rates will not change.
- What products do you offer for business?
Our solutions for business include data, security and video products. Visit our website to learn what we can offer your business.
- When will High Speed Internet be available in my area?
We currently are working to upgrade the cable plant and network. We will notify you as new services become available.
- Do you have business services?
Yes. Time Warner Cable Business Class offers customized communications solutions, whether your business is run out of the home or is a large enterprise. Visit our website to learn more.
- Do I need to get a different cable modem?
